Learning & Development Specialist
Work hybrid, earn up to $110K, boost your career and impact millions. Deliver, create, and improve training for a leading member loyalty brand.
Scene+ offers the Learning & Development Specialist position with a base salary from $85,000 to $110,000, plus benefits and bonus eligibility. This hybrid, full-time job combines in-office and remote work for optimal flexibility and work-life balance. The company welcomes experienced professionals in learning and development to join their Member Services group, promising a positive team culture and strong support for career progression.
What You Will Do Day-to-Day
The Specialist plans and delivers onboarding and ongoing training, maintaining and updating learning materials to support the Contact Centre team.
Collaborating with training partners and vendors, you ensure programs and reference content are timely, targeted, and relevant to evolving member needs.
Your daily tasks include running refresher training, updating the internal knowledge base, and monitoring call trends to create responsive learning experiences.
You coordinate with multiple stakeholders, communicate program or policy changes, and ensure smooth knowledge transfer across the team.
Continuous support for learners is key, with opportunities to reinforce knowledge and build employee confidence in guest interactions.
Biggest Pros of This Role
One clear advantage is the impact: your efforts shape the experience for millions of members, making this a visible, influential role.
There is a chance to use modern tools like Articulate and explore AI in training, boosting your skills in innovative learning tech.
Scene+ offers competitive compensation, a strong total rewards package, and well-defined career growth opportunities in a collaborative, dynamic environment.
Challenges and Potential Cons
As with any training role, responding quickly to emerging needs and new policies can mean frequent updates and flexibility in your planning.
The job requires balancing multiple priorities and stakeholders, so good organization and communication skills are necessary for success.
Verdict: Who Should Apply?
This position is best for training professionals who thrive on making a difference, value collaboration, and enjoy helping others grow in a positive culture. If you’re seeking a modern team, career advancement, and a meaningful role in a respected Canadian loyalty brand, this is a strong fit.