Manager – Retail Store Operations: Lead Teams and Drive Results

What the Role Offers

If you are looking to advance your career in retail management, this manager role could be your next step. The job focuses on store operations and team leadership, offering the chance to manage daily sales and customer service goals. You’ll need at least a graduation degree, and prior experience in a similar field is highly valued, ideally between two and five years. Those aiming for long-term growth may also benefit from a master’s in business management.

Naturally, the job comes with performance targets for both sales and revenue, so you will be challenged to meet and exceed those. The working environment in a Vi store is dynamic, letting you interact directly with countless customers. You’ll be responsible for ensuring the store is always stocked, presentable, and in line with the brand’s marketing vision.

You’ll not only manage a team—both on-roll and off-roll employees—but also train and motivate them regularly. Regular reviews and performance analysis will be part of your routine, as well as maintaining high standards of customer service. The company is looking for someone who can not only deliver results, but do so within the company’s compliance standards.

Key Responsibilities

Manage all key aspects of retail operations, including achieving store sales targets for a variety of telecom products such as voice plans, data, and devices.

Monitor customer satisfaction and handle walk-ins, ensuring each visitor’s experience is both positive and efficient.

Maintain the visual merchandising of the store, such as promotional displays and stock placement, to support ongoing campaigns.

Train, motivate, and review the performance of your teams regularly, bridging any skill gaps that arise.

Ensure documentation, store processes and compliance requirements are consistently met and regularly reviewed.

Pros of the Role

One of the job’s best aspects is the scope for professional growth and variety in daily duties, particularly for those who enjoy driving business results.

Vi is a well-known brand, giving you solid experience in customer management and operational excellence.

The environment encourages leadership development and skills expansion, especially in retail technology and telecom products.

Cons of the Role

The pressure to meet sales and revenue targets can be demanding and might require long hours, especially seasonally or during campaigns.

Managing team dynamics and ensuring compliance across shifting guidelines can often present day-to-day challenges for even experienced managers.

Final Verdict

This Manager – Retail Store Operations role is ideal for ambitious retail professionals who are eager to develop leadership skills and grow within a recognised telecom company.

If you’re results-driven, people-oriented and thrive in a hands-on environment, this role could be the right fit to propel your career further.