Sales and Customer Service Associate: Competitive Salary, Hybrid Work & Career Growth

If you’re seeking a customer-focused position with clear growth potential, the Sales and Customer Service Associate role may tick many boxes. This position offers a competitive salary ranging from $47,100 to $57,500, plus an annual bonus target, hybrid work arrangements, and opportunities to earn extra days off each year. With modern benefits covering physical and mental health as well as a strong pension plan, it stands out for candidates keen on stability and work-life balance.

Day-to-Day Responsibilities

Working as a Sales and Customer Service Associate, you’ll engage with customers via inbound calls, guiding them on insurance products, answering questions, and assisting with account management. You’ll also process payments, cross-sell services, and help resolve customer inquiries in a timely manner. The workweek spans 35 hours, with some Saturday and statutory holiday commitments, especially in your first year.

Training is robust and supportive, especially as acquiring your provincial insurance license is essential. Bilingual capability is an asset but not mandatory, and previous customer service or call centre experience is preferred. No Canadian work experience is required, making this role accessible for those eligible to work in Canada and aiming to pivot into a new field.

Strong Pros

One major advantage is flexible hybrid work blending home and office time, which is rare among call centre jobs. The annual bonus and share purchase matching plan can drive total compensation above the standard, plus up to five additional days off per year. Rapid promotion after six months is possible, making this ideal for those eager to advance quickly.

The defined benefit pension plan is a rare find today and suggests long-term job security. Comprehensive wellness support and inclusive hiring policies further strengthen the appeal, especially for equity-deserving candidates.

Potential Cons

Expect to work every Saturday for your first year and occasionally on statutory holidays – while compensated, this could impede work-life balance for some people. Additionally, call centre environments can be fast-paced and sometimes stressful, requiring resilience and adaptability.

If you are not comfortable with tele-sales or high inbound call volumes, this may not be the ideal fit. Nonetheless, training is thorough, and the company culture emphasizes teamwork and winning together.

Verdict

This opportunity will particularly suit those who value a progressive workplace and seek to grow in the insurance industry. The combination of compensation, benefits, and internal mobility makes this role well worth considering if you enjoy supporting customers and want to develop your skills.