Sr. Executive – WFM & Reporting
Take charge of forecasting, reporting, and scheduling with Fusion CX. Bring your expertise in Excel, analytics, and workforce management to influence critical business operations while growing your skills.
Job Summary and Conditions
If you’re seeking a challenging role in workforce management, Fusion CX offers a solid opportunity for professionals with at least two years’ relevant experience.
This job is best suited for individuals keen to work night shifts in a work-from-office model and those who are detail-oriented and analytical.
While the salary is not specified, the position promises career growth, exposure to global operations, and involvement with high-level reporting tools and projects.
The company makes it clear that only genuine candidates should apply directly through official channels, ensuring recruitment integrity and security.
Applicants must be comfortable with advanced Excel, reporting tasks, and internal communications to support overall operational excellence.
Day-to-Day Responsibilities
As Sr. Executive – WFM & Reporting, you’ll be accountable for daily, biweekly, and monthly reporting of workforce-related data and trends.
You’ll craft forecasts, design dashboards, and manage staff schedules, ensuring efficient operations and accurate capacity planning.
Expect to collaborate closely with various departments to identify gaps and recommend actionable process improvements.
Your role includes data extraction from workforce management tools like IEX, CMS, and Avaya, supporting audits and special projects.
Routine tasks also involve attendance tracking, break schedule monitoring, and handling ad-hoc analysis as necessary.
Key Pros of This Opportunity
One advantage is the ability to specialise and sharpen your skills in forecasting, analytics, and dashboard creation within a supportive environment.
There is clear recognition of performance and a pathway to more senior roles within planning and analytics, making this ideal for ambitious professionals.
Potential Cons to Consider
One downside is the requirement for night shift flexibility, which may not suit everyone’s lifestyle or family commitments.
The role demands strict attention to detail and works with multiple reporting streams, which can add to the daily workload and pressure.
Verdict: Is This Role Right for You?
This opening at Fusion CX is best for driven, detail-oriented professionals eager to advance in WFM and analytics. If you thrive on numbers and process improvement, this is your match.
