Sr. Executive – WFM & Reporting
Produce reports, forecasts, dashboards, and optimize schedules. Requires 2+ yrs WFM experience and strong Excel. Career growth and data-driven team | Night shifts | WFO.
What the Job Offers
The Sr. Executive – Workforce Management & Reporting position provides an exciting pathway for those with strong analytical and WFM backgrounds.
Salary details are not specified, but the job is full-time, requiring night shifts and the WFO (Work from Office) model.
No recruitment fees are requested, and applicants interact directly with the employer, ensuring a transparent process.
The requirements highlight a minimum of two years’ experience, advanced Excel skills, and strong attention to detail.
Applicants get to work with global teams, shaping operational decisions through data-driven insights within a reputable environment.
Main Responsibilities
Day-to-day, this role centers on managing call volume reporting and maintaining diverse attendance and schedule datasets.
The applicant will produce daily to monthly reports, build advanced Excel dashboards, and create staffing forecasts.
Collaboration with the operations team is crucial for transforming raw data into actionable capacity improvement plans.
Supporting ad-hoc projects and data audits, the Sr. Executive will use tools like IEX, CMS, and Avaya for WFM efficiency.
This role requires balancing multiple streams of reporting and effective interdepartmental communication for process improvement.
Key Pros
One significant advantage is exposure to global workforce management practices, potent for anyone looking to boost an analytics career.
The opportunity to deepen skills in forecasting, capacity planning, and high-impact reporting can fast-track career progression in WFM.
Main Cons
Night shift work may not be suitable for everyone, presenting challenges for work-life balance.
The role is strictly Work from Office, limiting options for remote or hybrid work for those seeking flexibility.
Verdict: Is This Job For You?
Candidates seeking a challenging, analytics-driven WFM career will find this role rewarding with strong growth opportunities and a data-focused culture.
Applying here makes sense if you have the experience, Excel skills, and are willing to work night shifts to build a strong WFM career.
