Senior Dispatch Agent
Lead a team and ensure operational excellence. Full-time, shift work, competitive salary, with benefits, growth, and hands-on involvement in ground operations day to day.
About the Offer
The Senior Dispatch Agent (Operations) role from Swissport is a permanent, full-time position with a 37.5 hour week and shift-based scheduling. The company keeps salary details undisclosed but promises industry-aligned pay and a range of employee benefits such as retirement savings, wellness support, and parking.
Swissport, a leader in ground and air cargo services, ensures you’ll experience a world-class environment with a focus on reliability and teamwork. Candidates must bring GCSE-level education, computer literacy, a valid driving licence, and prior exposure to supervisory tasks. Flexibility to work days, evenings, weekends, and public holidays is required.
This hands-on management position is designed for those passionate about leading in operational settings and driving continuous enhancements in customer service.
Day-to-Day Responsibilities
Supervising and motivating staff are at the core of the role, as well as allocating tasks and ensuring compliance with strict safety regulations.
The position involves resource planning to meet customer and operational demands, maintaining staff discipline, and ensuring a high standard of uniform and appearance.
You’ll handle briefings, shift handovers, and regular communication with staff and key stakeholders while resolving conflicts and operational challenges promptly.
Record maintenance, report writing, and adherence to standard operating procedures are crucial aspects of your daily routine.
Occasionally, the Senior Dispatch Agent steps in for the Supervisor and participates in emergency planning and training sessions for career progression.
What Makes This Position Attractive
One significant advantage of this role is clear career progression within a reputable employer, giving you a path to higher responsibilities and promotions.
Swissport’s robust support network includes continuous training, employee recognition initiatives, and a genuine emphasis on team development—a significant positive for professional growth.
Potential Downsides to Consider
Shift work means sacrificing consistent weekend and holiday time, which may not suit everyone’s lifestyle preferences or family commitments.
The role also requires proficiency in multiple systems, regular outdoor work in less-than-ideal weather, and the pressure that comes with leadership positions.
Verdict: Should You Apply?
The Senior Dispatch Agent position is a strong fit for those with leadership skills and adaptability. The demanding schedule and dynamic responsibilities suit driven candidates who thrive in busy operational environments.
This position offers meaningful career headway, skill development, and comprehensive benefits. If you seek challenge and career progression, it’s worth applying now.
