First-Line Supervisor of Office & Admin Support at Michaels: Pay, Perks, Pros & Cons

The First-Line Supervisor of Office & Administrative Support at Michaels offers a competitive total base pay range from $18.25 to $23.30 per hour. This is a retail management position that includes physical involvement and flexibility in work hours, such as nights and weekends. Team members enjoy robust benefits, like health insurance, paid time off, tuition assistance, and a generous employee discount program.

Typical Daily Responsibilities

This supervisor manages front-end store operations, ensuring high service standards and compliance with company policies. Responsibilities include onboarding new team members and coaching staff, supporting both cashiers and sales floor associates.

Duties extend to assisting with cash reconciliation, bank deposits, and supporting inventory management processes. You’ll also lead in-store events, execute safety programs, and monitor shrink protocols to mitigate inventory loss.

Interpersonal skills are important as the supervisor interacts routinely with both customers and colleagues, helping to resolve issues and present the company’s brand positively.

The role requires adapting to regular standing, lifting, reaching, and stretching to support stock management and store recovery.

Cross-training in areas like custom framing is expected, especially in locations without a designated Framing Manager.

Advantages of the Role

Team members at Michaels benefit from a friendly, creative retail environment focused on personal growth and training. Michaels is known for supporting career development through coaching and performance management.

The benefits package is comprehensive, with medical, dental, and vision insurance, paid time off, and employee discounts. Tuition assistance is also available, adding value for those pursuing further education.

Potential Downsides

Retail schedules are demanding, with regular night, weekend, and early morning shifts required. There’s also a significant physical component, including standing for hours and lifting heavy items.

Work environments may vary, with some stock rooms lacking climate control and shifts sometimes requiring tasks outdoors.

Verdict

For those seeking a step forward in retail management with great benefits, supportive culture, and opportunities for skill growth, this position is highly attractive. The job’s physical demands and schedule flexibility should be considered, but Michaels provides robust employee support and development. It’s a solid option for motivated retail professionals looking to expand their leadership abilities.