Online Customer Service & Support
Be a remote customer service agent, earn R15,000/month, get full training, work daytime hours, and join a software support team. Apply now for flexibility and growth.
The Work from Home Online Customer Service and Support role offers a full-time, permanent position with a monthly salary of R15,000 plus attractive benefits. This remote opportunity is designed for individuals with a strong IT support background who want flexibility and career growth. Full training is provided, with support sessions and team meetings helping you settle in and upskill continuously.
Daily Job Responsibilities
In this position, you’ll handle 1st line support for clients via telephone, email, or online forums. Your tasks will revolve around resolving software-related issues, escalating more complex queries when necessary, and ensuring clients’ needs are met with professionalism. You’ll work rotating shifts, Monday to Saturday, for eight hours a day—occasionally covering a Saturday shift monthly.
Maintaining high standards in line with company policies and service level agreements (SLAs) is vital. Clear communication, reporting, and diligent follow-up with clients are expected for every ticket managed.
Job Advantages
A standout aspect of this role is the genuine work-from-home setting, allowing for better work-life balance. The job caters well to candidates who prefer structured shifts during school hours, offering flexibility not always found elsewhere.
Further, full training is provided, so you won’t be left uncertain—plus, team meetings and ongoing support create a sense of inclusion even remotely.
Job Challenges
The main cons are the high expectations for resilience under complaints and the need to troubleshoot technical issues independently before escalation. Shifts may include working on a Saturday, and the requirement for a quiet home office setup with reliable Internet and landline can be restrictive for some.
Final Verdict
If you want to launch a remote career, have prior IT support experience, and value ongoing development, this offer gives you the stability and growth potential you’re seeking. The salary is competitive, benefits are above average, and the supportive environment makes it a great choice for the right candidate.
