Sales and Customer Service Associate
Handle inbound calls, advise clients on insurance, benefit from hybrid work, annual bonus, flexible time off, and strong support for your professional growth.
If you’re considering a career as a Sales and Customer Service Associate, this opportunity stands out for its attractive salary and comprehensive benefits package. The salary ranges between $47,100 and $57,500 for full-time work, with the added appeal of a bonus structure targeting 5% of base salary—potentially doubling based on performance. This hybrid role offers both flexibility and stability in work arrangements, plus the possibility to buy extra days off for greater work-life balance.
What Does the Job Entail?
On a typical day, you will serve as an inbound call centre representative. Your main focus is guiding clients through insurance options and answering product questions. The position requires updating customer accounts, processing payment changes, and promoting relevant personal insurance products. There is also a significant customer service aspect, with a need to handle inquiries across various platforms, ensuring each client receives timely, professional assistance. New hires receive comprehensive training and mentoring, and you’ll be expected to study for and pass a provincial insurance licensing exam with support.
Top Advantages
The hybrid work model and flexible arrangements mean you can balance your professional and personal life more effectively. Career progression is fast-tracked, with opportunities for promotion as early as six months in. The role’s benefits stand out—extra days off, telemedicine, a defined benefit pension plan, and an employee share purchase plan with a generous matching scheme. Additionally, mental and physical wellness are supported through numerous employer offerings.
Drawbacks to Consider
The initial schedule includes all Saturdays during your first year and requires work on statutory holidays, which may be challenging for some. As a call centre role, you must be comfortable handling high call volumes and multi-tasking under pressure, which can prove stressful.
Final Verdict
With a competitive salary, robust benefits, and clear pathways for career advancement, this role is ideal for those looking to grow in a supportive and inclusive environment. The structured training ensures you’re never left behind, though the busy schedule and demanding workload mean you’ll need resilience and strong communication skills. If you value flexibility, team spirit, and wellness support, this is a solid pick for your next career step.
