Customer Success Associate
Manage client onboarding, training, and customer care in a hybrid SaaS environment. Enjoy mentorship, national site visits, and clear growth opportunities with a R20k–R35k salary.
This Customer Success Associate vacancy offers a competitive salary ranging from R20,000 to R35,000 monthly, with travel opportunities and a hybrid work schedule. The role is permanent, promising stability, while you gain experience in SaaS and workplace technology environments. Notably, you’ll benefit from close mentorship under senior leadership, a blend of in-office collaboration and national client visits, and clear career progression paths.
Day-to-Day: Your Responsibilities
On a daily basis, you’ll support clients through onboarding, training and regular site visits. Your task list includes handling hardware/software support, keeping documentation up to date, and managing client satisfaction.
Additionally, reporting and CRM updates are part of the job, so organisational skills are essential. You’ll capture feedback, prepare reviews, and help shape best practices by working alongside the Product, Engineering, and Sales teams.
Client interaction and technical support are central to this position. You may also be expected to lead training sessions, both remote and on-site, fostering strong client relationships.
Cross-functional collaboration is frequent, providing exposure to multiple aspects of the company and technology adoption.
Attention to customer retention and satisfaction positions you as a crucial part of the company’s ongoing success and growth strategies.
Pros: Why Consider This Role?
You’ll gain valuable mentorship and insights working directly with senior leadership. There’s encouragement towards personal and professional growth within the business.
The hybrid model offers flexibility, with at least three days working in a vibrant office and the rest from home. This appeals to those seeking balance without missing out on in-person teamwork.
Cons: Challenges to Watch For
Travel is required for site visits. If your schedule doesn’t easily accommodate this or if you prefer entirely remote work, it could pose a challenge.
The role can be demanding due to its cross-functional nature and may involve juggling multiple tasks and stakeholders at once. Adaptability and resilience are key.
Your Verdict
If you thrive on problem-solving, relationship-building, and hands-on technology support, this Customer Success Associate role offers plenty of rewards. Clear prospects for career advancement, hybrid flexibility, and exposure to workplace technology make it a smart step for those with 1–2 years’ client-facing experience. Consider this a promising move if you want to grow in the SaaS sector.
