Trainer – Customer Support Operations
Step up your BPO career guiding agents and improving performance. Bring your training expertise and leadership to a growth-focused team. Apply with ease.
If you’re searching for a trainer role in customer support operations, this opportunity may be just right for you. The job focuses on delivering high-impact training to customer support teams and enhancing service quality. This is a work-from-office, full-time job that prioritises discipline and a structured approach. Salary details are not listed, but the position is suitable for candidates seeking stable growth through learning and development roles in BPO.
What Do You Do as a Trainer?
As a trainer, your main task will be to deliver and manage end-to-end learning sessions for new and experienced customer support agents. You’ll conduct classroom, virtual, and blended trainings that cover not only customer handling but also process knowledge and system navigation.
You will be responsible for regular refresher and upskilling sessions. Additionally, you’ll maintain detailed training documentation, monitor training effectiveness, and provide live support to agents post-training. Collaborating closely with Operations and Quality teams is key to ensuring ongoing performance.
This position involves administering assessments, giving feedback, and supporting training needs analysis to identify new learning opportunities. Trainers play a crucial role in shaping workplace readiness and employee capability.
What Are the Pros?
This job is an excellent match for professionals seeking growth beyond regular agent or supervisor roles, offering a clear path into learning and performance management. You contribute directly to the career progress of others while sharpening your own leadership skills.
The company is committed to structured development, providing systems and frameworks that support continuous learning. Trainers enjoy exposure to operations and quality processes, making their work varied and dynamic.
What Are the Cons?
Candidates must be prepared for the demands of full-time, office-based work. Remote work options are not available, which may not be ideal for everyone.
You’ll need to balance tight deadlines and collaborate consistently with multiple teams, which can sometimes be high-pressure depending on business needs.
Should You Apply?
If you’re looking to take ownership of learning initiatives and make measurable impact on team performance, this trainer role could be a rewarding next step. It offers meaningful responsibilities and the scope to build careers within BPO operations.
Review your skills, ensure you can commit to the work arrangement, and apply if you value growth in structured training environments.
